What you will do
In this role,
working 20 hours a week, you will join our well-established Customer Support Operations team and play a key role in supporting our day-to-day operations. Your focus will be on handling customer enquiries relating to the chargecloud backend. You’ll work closely on key processes within our service business adn through your reliable support, ensure that everything runs smoothly within the team – even when extra stability is required during cover arrangements.
Important: As certain operational tasks are carried out on-site, you should be able to get to our office in Cologne, near Mediapark, easily.
- You will work extensively on the backend and provide support with system activities, data maintenance, checks and other operational tasks within our client environments.
- You will handle and coordinate customer enquiries in B2B and B2C contexts, maintaining high standards of service, accuracy and thorough follow-up.
- You will assist with cases requiring clarification, e.g. in the context of complaints, billing issues or operational queries, and help to resolve issues in a structured manner or escalate them to the appropriate departments.
- You’ll contribute to advisory work by supporting internal and external contacts with operational queries.
- You will assist with the analysis of processes, identify discrepancies and help to present facts in a structured manner.
- You will manage ordering and dispatch processes (e.g. SIM/RFID cards), including coordination with external service providers.
- You will maintain operational documentation, lists and reports, consistently ensuring attention to detail and reliability.
Why us?
Remote First: Whether you prefer working from home, using co-working spaces across Germany, or being in our modern headquarters in Cologne – we support all working styles.
Well equipped: To make sure you have everything you need in your home office, we provide the appropriate hardware. After your probation period, you’ll also receive a budget for ergonomic home office equipment.
Flexibility: You can organize your working hours flexibly. With a core working time from 9:00 to 12:00, you have plenty of freedom to balance work and personal life. With our Workation Worldwide program, you can work remotely for up to 60 days per year from anywhere within ±4 hours of the German time zone.
Benefits à la carte: With Probonio, you can design your benefits anew every month: Use your budget for meal subsidies, childcare support, vouchers, or book your Urban Sports Club membership – all easily managed via app.
Time Off & Recharge: You benefit from 32 days of paid vacation per year. In addition, Christmas Eve and New Year’s Eve are fully off. With our Culture Day, you can also take a day off that is personally important to you - intentionally and individually.
Company-wide Bonus: Our Shared Success Plan strengthens a shared result orientation by transparently and fairly sharing company success with everyone.
Mobility & sustainability: Through FINN JobAuto, you can lease your own electric vehicle at attractive conditions. You can also benefit from bike leasing.
Team spirit: Our teams meet in person once per tertial for brainstorming, workshops, and of course for our much-loved summer and winter events.
Healthy at work: We support you with Urban Sports Club, life coaching programs, and additional offerings to help you stay fit and stress-free in your daily work.
Dog-Friendly Headquarters: Your four-legged friend is welcome in the office—bring your dog to work!
And more: 20% contribution to your company pension plan, access to our attractive corporate benefits portal, and lots of fun – “Spark joy together” is one of our core company values for a reason.
Employment type
Full-time, xx hours, permanent
Want to join the team?
We look forward to receiving your application!
At our company, everyone is welcome - regardless of gender, gender identity, disability, ethnic background, nationality, religion, belief, age, or sexual orientation. What matters most is that you’re a great fit for our team.
